Water Damage Found After A Short Vacation

10/20/2020 (Permalink)

Call on us day or night, 24/7 to help with water damage like this.

The Davis family came home from a short three-day getaway to find that the water heater had failed and made a massive mess in their house. They had never had something like this happen before and had no idea what to do. They found water in almost every room, soaked carpet, and the water was even under the new laminate floors.

They began using towels to soak up the water to quickly realize they were way over their heads in trouble here. Mr. Davis called his parents for advice, and his dad told him to call his insurance company. After a brief conversation with his insurance provider, Mr. Davis decided to call our office for help. His agent referred us to him, and he remembered seeing our commercials on tv.

We're Faster to Any Size Disaster

We received his call on Sunday afternoon around 1 pm, and we had a crew at their house at 3 pm that same day. We don't wait for regular business hours to work because water and fire emergencies can happen at any time. We're always open even on nights, weekends, and holidays to help our community.

The water had sat for well over two days and began to have a musty smell. We needed to remove all of the carpet and pad then removed the laminate floors in the kitchen and hallway. Once all of the wet materials were removed, we applied an antimicrobial spray to eliminate any mold or mildew growth. Finally, we installed air movers and dehumidifiers to dry the home completely.

How Long Will This Take?

It usually takes two to four days to dry a home after a water damage has occurred. We return each day to take readings of the inside air and the floors and walls to document the drying process. This ensures the structure is drying correctly and lets us know when to remove the drying equipment. In the case of Mr. and Mrs. Davis, we removed the drying equipment after just three days. We scheduled the carpet and flooring installation and did some minor repairs to the walls, and finally did some touch-up painting to complete the job.

We make it, "Like it never even happened."

The Davis's were so happy that we arrived so fast on Sunday and that by Wednesday evening, their home was completely dry and had no mold or mildew smell like it did when they come home. Along the way, we referred them to a plumber that replaced the faulty water heater for them. Mrs. Davis was so happy with us when we returned the last day to remove the equipment that she took a picture of our team and posted it on social media. Thank you for the shout out, Mrs. Davis; we really appreciate that.

A busted water heater is an every-day type of water damage that see all the time. Our office is uniquely trained and prepared to handle any size disaster. From a two-story home to a twenty-two story high rise, we can handle it all. No job is too big or too small for us here at SERVPRO of Indianapolis West.

Call The Pro's 24/7/365

SERVPRO of Indianapolis West specializes in the cleanup and restoration of Indianapolis residential and commercial property from fire, water, and storm damage. Our team of highly trained and IICRC Certified technicians are equipped with the knowledge and the equipment to handle any size disaster. As an IICRC Certified Firm, SERVPRO of Indianapolis West has been trusted by hundreds of businesses and homes throughout Indiana for cleanup and restoration of fire, water, and storm damage. Click here or call us, 317-243-3149, if your home or business should suffer from damage.