What our Customers say...


I highly recommend SERVPRO of Indianapolis West! We use them with our fire, flood and storm damage for cleanups and repairs in our West side communities. The SERVPRO team has always been fast, professional and caring to my residents needs,

Trustee Andy Harris, Wayne Township Fire Department

I have used SERVPRO West for both commercial and residential cleaning. I would not have used the residential had not the commercial went well. It truly went well and I was very happy with the technicians as they treated my furniture as if it were their own. I had some antique pieces and they handled them with great care and wore gloves and masks. The next time I need cleaning services I will call SERVPRO West as they are the best.

I had a tree limb fall on my house causing water to enter through the roof. T.J, and his crew not only removed the water and dried the house out but did all the repairs to fix things like they were before the storm. Thank you so much!

Have worked with Rick, Tommy and TJ. They were very professional, answered our questions most important in these changing times wore mask while in our home and did social distancing. I feel they think of their customers and their safety first.

Thank you for drying out my store. You guys were excellent to work with. I would tell everyone to use SERVPRO.

"Thanks for Chase and the guys taking care of us diligently.  They are a fine group of hard working young men that take care of business.  I will definitely recommend your company. Chase and the crew are very much on point and have great personalities that mesh well together."

Good afternoon,

I just witnessed two of your guys help push a disabled vehicle out of the way at a busy intersection. While many people looked on and passed by, your guys took the extra 3 minutes to help a guy out when his car stalled at the on ramp at northbound I465 and 10th st. Bravo to your guys. It shows great character. I hope that I never need your services,  but if I do, based on what I saw today, I'll be calling your company. 

 Great job!    Seth DeArmond

"I wanted to tell you how happy I was with the cleaning your employee's did at my house. I could tell that they take pride in their work and go above and beyond just the bare minimum. There were small touches I really appreciated like some arranging of decorative items in a very nice and caring way. I just felt taken care of by your people" 

"When our house was inundated by a flood, Rick Boger and SERVPRO Indy West were absolute rock stars in getting us taken care of. Their expertise and knowledge in how to deal with a disaster like that was invaluable to getting us back on our feet. I truly don't know what I would have done without their help. Anytime I need a service they offer, they will be the very first phone call I make!"

"When we had significant water damage to our carpet we contacted SERVPRO. They were able to come out very quickly and were so nice. They are so knowedgeable and are so efficient. I would higly recommened them to anyone! You will be in good hands!"

Our agency has referred business to SERVPRO West for the past 5+ years. Rick and Chad have been very responsive, in times of need, mitigating water and fire damage to our customer's property. We've had positive feedback, from our customers, regarding the level of service they provide.

"These guys are professional through and through. On time and hard working. Thank you!"

"I worked with Rick and Chad at SERVPRO West and had an excellent experience! Everything was dried, cleaned and smelled great by the time we returned from vacation!! I would definitely call SERVPRO West again if I had other emergency issues." 

"I had flood damage to my basement and SERVPRO was very quick to come to the rescue! Rick was extremely helpful. I don't know where would be without his help! I can't thank them enough. I hope that this never happens again but if it did SERVPRO would be my first call! thank you!"

"Last weeks rain came in my house from around the window. My carpet was soaked and the wall around the window was wet. Thank you for drying my house and addressing the cause of the leak. I have your business magnet on my fridge and will call if I ever need your services again."

I appreciate your attention to detail when cleaning the carpet. Your crew used the door and corner protectors so the hose doesn't damage them. They were here on time and didn't seem to rush the job. I'll be calling you for all my jobs moving forward." 

"Thank you so much for cleaning my house after the fire. I couldn't believe the smoke makes such a mess and gets EVERYWHERE. I appreciate your crews taking special care of my home and all of my belongings. I would highly recommend your company to anyone." 

"SERVPRO of Indianapolis West dried my home after I had a water damage. The refrigerator leaked water under the hardwood. I called them and within an hour they were here working in my house. Thank you for the fast response and great service."

"When SERVPRO asked if I'd be willing to write a testimonial for them, I jumped at the chance. My husband and I own and operate a small business on the west side of Indianapolis. The water heater busted in our office causing a huge mess. Chad Baker and his crews handled the situation quickly and professionally. Thank you for your fast response and attention to detail."

"I had a water damage at my home in Speedway, IN. I called SERVPRO of Indianapolis West and they came out immediately. They cleaned up all the water and dried my house really fast. They were not only fast but careful too. The guys wore those little boot covers to keep my floors from getting dirty. Thank you for everything!"

Julia M.

“We had a kitchen fire in our home three months ago and SERVPRO of Indianapolis West came to the rescue. Their crews were here the night we had the fire to board up the house after the fire department left. Thank you so much for making this such an easy process and helping us get back in our house. The only thing we had to do was pick out paint colors and select our new flooring. Chad Baker and his teams at SERVPRO did all restoration work for us. I would never have imagined getting back in my house that quickly and easily after such a terrible event. Thank you SO much.”

"We had a musty smell coming from the kitchen and didn't know what was causing it. A friend of mine suggested we might have a mold issue and to call SERVPRO. The technician came in and within five minutes found a water leak and mold behind our kitchen cabinets. They remediated the mold problem and we couldn't be more happy with their service and attention to detail. They even used the pictures of our moldy kitchen on their websites before and after section. Thank you Chad Baker and your crews for making this HUGE problem go away."

Our beauty salon flooded from a storm last summer causing us to close down for a short time. I had anticipated being closed for a week to recover from the flooding but SERVPRO of Indianapolis West had us back in business the very next day. Their crews were fast to get here after I called them and worked nonstop until all of the water had been removed. I'm glad I called SERVPRO and would highly recommend their services for storm damage cleanup.

Our house caught on fire after it was hit by lightning. The roof and attic was burned badly and there was terrible smoke damage everywhere in my house. Chad Baker (the owner) met with me and my insurance adjuster and explained the restoration process to me so that I could understand it.

I've never had something like this happen before. Chad always updated me with everything as it was happening and kept constantly connected to me through the process. He made me and my family feel like a priority.

Thank you so very much for helping us get our life back after the fire. I highly recommend SERVPRO of Indianapolis West.

"I had a fire in my Indianapolis Noble Romans restaurant a few months ago. One of the first responders referred me to SERVPRO of Indianapolis West to preform an emergency board-up. I called them on Saturday morning, and within just a couple of hours, they were onsite to secure my restaurant. After completing the board-up, SERVPRO removed all the water left behind from the fire department and dried my property. 

I was very impressed with the emergency response time and professionalism of Chad Baker and his crews. Chad communicated the process of mitigation so I understood fully what SERVPRO had done, and he helpfully guided me through each step moving forward. I would recommend SERVPRO of Indianapolis West to anyone who has the need for emergency fire and water restoration."

Kevin-Indianapolis Noble Romans Restaurant Owner 

Last month I called SERVPRO of Indianapolis West to do a mold inspection. Not only did they remove all the mold, they also advised me of the cause and fixed that problem too.

Now I don't have to worry, my attic is mold-free and it won't return because they addressed the root of the problem. I feel like they cared about me enough to not just clean the mold but to ensure it doesn't reappear down the road. Thank you so much for caring and going the extra mile for my family's home.

Our water pipes froze, then busted, basically destroying our kitchen. SERVPRO of Indianapolis West really came to the rescue! Not only did they come out on a Saturday, they had the kitchen totally dried out in three days.

SERVPRO paid great attention to every detail and rebuilt my kitchen just like it was before. Thank you so much for a job well done! I can't imagine it getting done faster!

A crazy thunderstorm damaged our roof. Rain poured into our house for hours after. It ended up destroying our wooden floors! I thought there's no way we'd be able to use that room for months. SERVPRO of Indianapolis West repaired the damage super-fast, and even let us pick our new wood pattern before restoring the floor. Now it's beautiful again!

We had a bad storm that caused a tree branch to fall on our house. SERVPRO of Indianapolis West not only got the hole covered fast, they dried up the inside, then restored both the roof and the room. They worked with my insurance company and made the whole experience so much easier for our family. Amazing service!

We learned the hard way to not ignore mold growth. Before we knew it, what started out as a small spot spread over the entire house! We called SERVPRO of Indianapolis West, thinking they'd have to come out replace the siding. They cleaned the mold off in a day. The siding looks like new--but it isn't. Great Job!

One of the apartment units we manage needed a clean-out after our renters moved away. They left behind some clothing and furniture that all needed to be removed. SERVPRO of Indianapolis West removed all the left behind contents, cleaned the unit and installed new carpet for us. Thank you for such great service and also your patience in working with us.

SERVPRO of Indianapolis cleans the waiting room at my husbands dental office. Every six months we call them back to do a general cleaning so that our customers have a fresh, clean and inviting visit with us. SERVPRO always works around our schedule and are an absolute pleasure to do business with.

I have a small printing business in Speedway IN and my front office flooded on Saturday morning. I called in SERVPRO of Indianapolis West because I like to use local business whenever I can. They came out and dried my office on a weekend and were very helpful all throughout the process. Thank you for your great service.

I had a small kitchen fire earlier this year and SERVPRO of Indianapolis West cleaned and restored my house. I've never had anything like this before. Chad Baker the owner, talked with me through every step of the process and communicated with me so I knew exactly what was done and what was coming next. The house looks like brand new again and I'm so tankful for the work Chad Baker and his crews did for me. Thanks a bunch and great work" Amanda S.

"I called SERVPRO at 3am because I had water all over my kitchen floor. The ice maker line had broken and I had a huge mess. They answered my call at 3am and dispatched a crew to come that same night. They were here and were cleaning all the water by 4:30am. They did a great and I would recommend them to anyone" Thanks SERVPRO of Indianapolis West"

Thanks so much for getting my home dried out and cleaned up so quickly! Your crews were very knowledgeable and professional. Thank you for the care that you showed for my family and my home. Great work!

Repairs were maintained on schedule throughout the process. Chad anticipated issues and managed them in a timely way. A high emphasis was placed on ensuring customer satisfaction.

When I found the mold growing in my crawlspace, I really didn't know what to do.  I'm glad I called SERVPRO of Indianapolis West because they handled the whole remediation process from beginning to end with great care and professionalism.  Now the mold is gone and my house is clean and safe again. Thanks!

The entire staff from the beginning to when the job was finished was completely helpful and professional. I would highly recommend SERVPRO of Indianapolis West!

They were very prompt in arrival and came back the next day and the day after that to check on the drying to see that it was going correctly. The company I had 7 years ago didn't do that. I am very pleased.

Great Job! They took the time to answer all my questions and did great work. I will use them again if the need arises in the future.

They did a great job and they were very helpful with explaining the whole process to us. We feel very comfortable with SERVPRO of Indianapolis West.

I didn't have to wait for service. They were prompt to my call and wanted to make sure I was satisfied. They were nice and knowledgeable to my concerns. They dried my basement out and deodorized so the smell has gone away.

These guys were true professionals. They came to my house within 30 minutes of my calling them. They were very knowledgeable and polite. They found all of the water both inside and outside of my walls and placed their drying equipment. They came back to monitor the progress daily and within three days my home was dry and odor free. Great service!

I had mold in my attic and called these gentlemen to remove it for me. They were professional, prompt and polite. They knew just what procedures to follow in order to do the job safely and effectively. The mold is now gone and I feel much better. I couldn't have asked for better service!

When the firemen left my house was full of smoke and soot and odor. The team from SERVPRO Indianapolis West came in and got to work right away. Within a very short period of time they had cleaned the soot and smoke smell from my home and from my belongings in my home. I was surprised at how much they could save! Great job guys!